20 Comments

1. Ian
   Posted June 19, 2018 at 3:10 pm | Permalink

   I tried via PayPal and got this:

   Return to Merchant
   Payments By PayPal
   Error Message

   This recipient is currently unable to receive money.

   Reply
   • Glenda
     Posted June 20, 2018 at 10:16 am | Permalink

     Me too

     Reply
     • James Polley
       Posted June 21, 2018 at 8:14 am | Permalink

       Hi Glenda and Ian

       We’re working with PayPal at the moment to get this account opened up again.

       If you’d like to make a donation now and can’t use our credit card form, we’d love to hear from you by email (contact@oaf.org.au) so we can find a way to help :)

       Reply
2. Nigel Waters
   Posted June 19, 2018 at 4:32 pm | Permalink

   Thanks – great work – very valuable for all our local community groups here in Port Stephens, NSW

   Reply
3. Catherine McMaster
   Posted June 19, 2018 at 6:44 pm | Permalink

   Likewise…I too got the same message from PayPal as Ian reported June 19—-unable to receive money.

   Reply
4. Anita Sibrits
   Posted June 19, 2018 at 8:47 pm | Permalink

   I have had the same PayPal error message as Catherine and Ian.
   Also, trying a credit card payment, I was booted out.
   It is hard trying to donate!

   Reply
5. Jeff
   Posted June 19, 2018 at 10:16 pm | Permalink

   Trying to use a credit card for one time donation also failed.

   Reply
   • Kat Szuminska
     Posted June 20, 2018 at 9:21 pm | Permalink

     Hi Jeff, were you also trying to use PayPal?

     Reply
6. Lou
   Posted June 19, 2018 at 11:04 pm | Permalink

   I tried paying via Visa and received an error “Too many redirects”. I’m not inclined to try the payment again as I don’t know if the payments went through.

   Reply
   • James Polley
     Posted June 21, 2018 at 8:24 am | Permalink

     Hi Lou,

     I’ve dug into the logs and I think I can see you payment attempt, and if it’s the one I’m looking at it definitely hasn’t been processed.

     I’m working on figuring out why the redirect loop happens at the moment. If you’d like to email contact@oaf.org.au we can get back in touch with you once we’ve got that figured out.

     Thanks for thinking of us!

     Reply
7. Gary
   Posted June 20, 2018 at 8:56 am | Permalink

   Same deal with Visa payment, “too many redirects”.

   Reply
   • James Polley
     Posted June 21, 2018 at 9:48 am | Permalink

     Hi Gary!

     It looks like your payment did succeed. If you haven’t received a confirmation email, could you email contact@oaf.org.au to let us know?

     Reply
8. Martin
   Posted June 20, 2018 at 11:55 am | Permalink

   After paying I got:
   
The page isn’t redirecting properly

   Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.


   Like Lou, I don’t feel like trying again, for the same reasons – and if the payment went through, I don’t have a receipt of payment for the tax department :(

   Reply
   • James Polley
     Posted June 21, 2018 at 10:06 am | Permalink

     Hi Martin!

     I think I’ve tracked down your payment attempt, and as far as I can tell it didn’t complete so you shouldn’t have been charged. If you do see a charge on your statement, please email us at contact@oaf.org.au to let us know

     Reply
9. Martin
   Posted June 20, 2018 at 11:57 am | Permalink

   I tried commenting, but my comment was lost as my session ‘had expired’. I have the same issue as Lou – and if payment went through, I don’t have a receipt for the tax department :(

   Reply
10. Faizal Moosa
    Posted June 20, 2018 at 4:15 pm | Permalink

    My attempt at a once off credit card donation failed!
    Happy to be contacted to make the donation.
    Great service.

    Reply
11. Dimitra
    Posted June 20, 2018 at 5:08 pm | Permalink

    hi- problems doing a once off payment. entered credit card details and basically was processing for ages. it is really disappointing to see everyone else having the same issues.

    such a pity cause the email service is great and Open Aust will lose considerable donations as a result!

    Reply
12. Kat Szuminska
    Posted June 20, 2018 at 10:00 pm | Permalink

    Thank you for showing your support! Sorry there’s a problem stopping you from donating! We’ll fix that up as soon as we can!

    Reply
13. James Polley
    Posted June 25, 2018 at 5:11 pm | Permalink

    Hi everyone!

    In attempting to fix the problems with the donations page, we’ve changed a few more settings and turned on a bunch of extra logging. If you’re able to give it another try we’d really appreciate it – either we’ll find out that we aren’t seeing problems any more, or we should get a lot more information to help us track down the issue.

    If you still aren’t sure if you’ve been charged, or you need to report any other problems, please email us at contact@oaf.org.au so we can get in touch.

    Thanks again for your support!

    UPDATE: We have now modified the PlanningAlerts donations page to support one-off donations as well.

    Reply
14. alexandra cooney
    Posted June 28, 2018 at 7:32 am | Permalink

    Hi team i just tried twice and got the redirect error. I cleared my cookies as per instructions but still didn’t work. Thanks for your service ill see if my work desktop works to make a donation instead

    Reply