Tag Archives: research

Journey to Improving Planning Alerts: A Service Designer’s Perspective – Part 3 Toolkit for Service Improvement

By Sabina Popin | Published: June 8, 2023

Guest post by Service Designer and Researcher, Sabina Popin This blog post is the grand finale in our three-part series on the recent Planning Alerts Service Improvement project. I kicked off the series with a bird’s eye view of the project, and the sequel dove deeper into the approach, research, insights, opportunities, and concepts. Now, […]

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Journey to Improving Planning Alerts: A Service Designer’s Perspective – Part 2 Research, Testing and Insights

By Sabina Popin | Published: May 31, 2023

Guest post by Service Designer and Researcher, Sabina Popin This post is part of a three part series about the recent project on Planning Alerts Service Improvement. In the previous post I outlined the entirety of the project in brief. In this post you get to read in more depth about the epic journey we’ve […]

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Journey to Improving Planning Alerts: A Service Designer’s Perspective

By Sabina Popin | Published: May 26, 2023

Guest post by Service Designer and Researcher, Sabina Popin Welcome to the journey of improving Planning Alerts! The OpenAustralia Foundation is a tiny organisation that gets a lot of email! Thousands of emails a year are directly in relation to the Planning Alerts service, people who use the service reaching out asking for all kinds […]

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The year is almost over – here’s our plan for the rest of 2016

By Henare Degan | Published: September 30, 2016

While our trip to Cockatoo Island a year ago seems like it was an age away, this year feels like it has sped by. We’ve already launched two major projects in 2016 – something I don’t think we’ve ever done before. No wonder it feels like we’ve been busy. We had our final quarterly planning […]

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Civic Tech Monthly, November 2015

By Henare Degan | Published: November 20, 2015

Welcome to the tenth edition of Civic Tech Monthly. Below you’ll find news and notes about civic tech from Australia and around the world. This will likely be our last newsletter of 2015. Thanks to everyone who has submitted items throughout the year and thank you for reading. In this edition we’ve got a few […]

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Who comments in PlanningAlerts and how could it work better?

By Luke Bacon | Published: October 20, 2015

In our last two quarterly planning posts (see Q3 2015 and Q4 2015), we’ve talked about helping people write to their elected local councillors about planning applications through PlanningAlerts. As Matthew wrote in June, “The aim is to strengthen the connection between citizens and local councillors around one of the most important things that local […]

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The Impacts of Civic Technology Conference 2015

By Luke Bacon | Published: April 8, 2015

In late March I was lucky enough to be in London attending The Impacts of Civic Technology Conference 2015. mySociety organised this first international conference on research and civic tech and they kindly shipped me over to take part. I had a great time. I’ve returned with heaps of questions and ideas that need more […]

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Getting to know you

By Luke Bacon | Published: January 16, 2015

Over the last couple of weeks we’ve been reviewing and trying to improve the way the OpenAustralia Foundation handles donations. While there are tens of thousands of people using our projects, over the past few years we’ve only received a very small amount of funding from small donations by individuals. We know that many people […]

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