Tag Archives: service design

Journey to Improving Planning Alerts: A Service Designer’s Perspective – Part 3 Toolkit for Service Improvement

By Sabina Popin | Published: June 8, 2023

Guest post by Service Designer and Researcher, Sabina Popin This blog post is the grand finale in our three-part series on the recent Planning Alerts Service Improvement project. I kicked off the series with a bird’s eye view of the project, and the sequel dove deeper into the approach, research, insights, opportunities, and concepts. Now, […]

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Journey to Improving Planning Alerts: A Service Designer’s Perspective – Part 2 Research, Testing and Insights

By Sabina Popin | Published: May 31, 2023

Guest post by Service Designer and Researcher, Sabina Popin This post is part of a three part series about the recent project on Planning Alerts Service Improvement. In the previous post I outlined the entirety of the project in brief. In this post you get to read in more depth about the epic journey we’ve […]

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Journey to Improving Planning Alerts: A Service Designer’s Perspective

By Sabina Popin | Published: May 26, 2023

Guest post by Service Designer and Researcher, Sabina Popin Welcome to the journey of improving Planning Alerts! The OpenAustralia Foundation is a tiny organisation that gets a lot of email! Thousands of emails a year are directly in relation to the Planning Alerts service, people who use the service reaching out asking for all kinds […]

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What are people contacting PlanningAlerts about?

By Joanna Hill | Published: December 7, 2022

Guest post by Service Designer and Researcher, Joanna Hill Since first launching, PlanningAlerts has grown a lot. The number of people writing to PlanningAlerts has crept up and up, as of February 2011 sending out just over 900,000 alerts (thanks Wayback Machine). By the time of writing (Dec 1 2022) PlanningAlerts has sent out a […]

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